Webinar #2 (26 August 2017)

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Disruption Awareness for Customer
The 8 Waste of Service (6): MISTAKES – GAP 2 (Management Perceptions – Service Standards)
The 8 Waste of Service (6): MISTAKES – GAP 1 (Customer Expectation – Management Perceptions)
The 8 Waste of Service (6): MISTAKES
The 8 Waste of Service (5): INCORRECT INVENTORY (and Incorrect Information) (Part 2)
The 8 Waste of Service (5): INCORRECT INVENTORY (and Incorrect Information)
The 8 Waste of Service (4): UNCLEAR COMMUNICATION
The 8 Waste of Service (3): How can you reduce the MOVEMENTS needed to receive your service?
The 8 Waste of Service (2): Where can you eliminate DUPLICATION for your customers and colleagues?
The 8 Waste of Service (1): Where is the service you promise getting DELAYED? (Part 4)