Skip to content

Tjia Irawan

Service Excellence Coach

Home
About
Articles
Member Area
Contact

Service Excellence

Home » Service Excellence

Mar 16 2018March 16, 2018

Disruption Awareness for Customer

Service Excellence Articles / By Admin / 2 minutes of reading

Sebagai seorang Service Excellence Coach, saya paling benci jargon jadul bin out of date di bidang Service Excellence yaitu “Customer …

Disruption Awareness for Customer Read More »

Log In

Email

Password

Remember Me

Search for:

Recent Posts

Disruption Awareness for Customer
The 8 Waste of Service (6): MISTAKES – GAP 2 (Management Perceptions – Service Standards)
The 8 Waste of Service (6): MISTAKES – GAP 1 (Customer Expectation – Management Perceptions)
The 8 Waste of Service (6): MISTAKES
The 8 Waste of Service (5): INCORRECT INVENTORY (and Incorrect Information) (Part 2)
The 8 Waste of Service (5): INCORRECT INVENTORY (and Incorrect Information)
The 8 Waste of Service (4): UNCLEAR COMMUNICATION
The 8 Waste of Service (3): How can you reduce the MOVEMENTS needed to receive your service?
The 8 Waste of Service (2): Where can you eliminate DUPLICATION for your customers and colleagues?
The 8 Waste of Service (1): Where is the service you promise getting DELAYED? (Part 4)

Categories

Service Excellence Articles (1)
Service Excellence Model (23)

Tags

Casanova Model (11) Service Excellence (1) Service Excellence Model (23) The 8 Waste of Service (12)

Facebook Twitter

Untuk mengundang Coach Tjia Irawan hadir bagi Perusahaan atau Organisasi Anda, silakan hubungi:
Email: cs@coachingmediasolutions.com
Handphone: 0877 0052 2596 atau 0877 0034 1311

Copyright © 2020 Tjia Irawan

Scroll to Top